Your privacy is our priority
Review how we handle and protect your information below
Introduction to our policy
meloriavant provides subscriber-based financial planning for Australian users. This policy describes how we gather, use, and protect your data.
Your privacy and data security are central to our service, and our processes comply with Australian regulations, including the Privacy Act and relevant standards.
How we collect your data
We collect information you submit directly (like contact details) and usage data that helps us improve our offerings.
Information you share with us
- • Full name and contact information for communication
- • Billing and payment information for subscription
- • Messages sent to our team or during consultations
- • Preferences and session notes where disclosed
- • Any documents you upload voluntarily
Data collected automatically
- • Device information (IP address, browser type)
- • Pages visited and site usage patterns
- • Time and date of access to our website
- • Technical errors and troubleshooting data
- • Cookies used for analytics or preferences
How your data is used
We use collected data to provide and improve financial planning, respond to inquiries, maintain security, and fulfill legal obligations.
- • Communicate about subscription updates or sessions
- • Document consultations and provide planning notes
- • Manage billing and account administration
- • Improve services and tailor support
- • Enable technical troubleshooting and safety
- • Comply with Australian regulations
- • Process payments per the contract
Our promise: We do not sell your data to third parties. All information is stored and used in Australia with strong privacy controls.
Data sharing practices
Your data is used internally or with partners bound to strict confidentiality and compliance as required by law.
Service providers
We only select providers who meet Australian privacy obligations. They help with IT, payment, or client support duties.
Legal obligations
We share your information if required by legal or regulatory authorities.
Anonymous statistics
Non-identifying data may be used for site analytics or reports.
Your rights and options
You can request access, correction, or deletion of your data as allowed by law. Contact our team to submit a request.
- • Access your stored personal information
- • Correct or update personal details
- • Request removal of your data
- • Request data in a portable format
- • Object to processing in some cases
- • Ask for restriction of some uses
For privacy requests, contact us by email, phone, or post—details are below.
How we secure your data
We use technical and organisational safeguards, encrypt information, and review our processes regularly.
Technical controls
- • Encrypted data at rest and in transit
- • Strong authentication and access controls
- • Regular security patching and updating
- • Monitoring for unauthorised access
Organisational practices
- • Staff privacy training and access limits
- • Ongoing audits to check compliance
- • Incident response processes
- • Regular review of policies and procedures
Data retention and storage
Personal data is stored securely for as long as needed to provide support, comply with law, or fulfill contracts.
- • Contact and login data for your account
- • Session and consultation notes provided
- • Messages and correspondence records
- • Subscription payment history
- • Preferences where provided only
You can request deletion or correction as allowed by Australian law.
Data sent overseas
We store data in Australia but may use providers outside the country in accordance with Australian law.
- • Contractual clauses to protect privacy
- • Use of providers with strong safeguards
- • Compliance with Australian requirements
- • Advance notice where required
Use of cookies and tracking
Cookies help us deliver a better service and measure site usage. Review our full cookie policy for more.
Main types of cookies used
- • For site operation and preferences
- • Help analyse site statistics
- • Remember your browsing choices
- • Enable extra features for your visit
Adjust your settings anytime through your browser.
Policy changes and updates
We’ll notify substantial policy changes here and update the “last revised” date at the page’s bottom.
- • Banner notification on website
- • Email notice for changed terms
- • In-site alerts for affected users
- • Updated policy on this page
Check this policy regularly for updates.
Privacy contact information
Ask about your data or privacy at the details below.
meloriavant
Level 21, 345 Queen Street, Brisbane, QLD 4000 Australia
Phone: +61719576245
Email: content@meloriavant.com
This policy last updated: September 22, 2025
Effective for users from: September 22, 2025